Through to the Ombudsman who in return shall

Through the existence of the European Ombudsman, all European citizens are able to gain redress when maladministration issues occur within the European Union offices, Institutions, bodies and agencies (except for the Court of Justice of the European Union acting in its judicial role). Thus, the responsibilities of the European Ombudsman, elected after each election of the European Parliament are considerable.As per its Mission statement “The European Ombudsman seeks fair outcomes to complaints against European Union institutions, encourages transparency, and promotes an administrative culture of service. He aims to build trust through dialogue between citizens and the European Union and to foster the highest standards of behaviour in the Union’s institutions”.Article 228 (ex Art. 195 TEC)In accordance with Article 228 (ex Art. 195 TEC) every citizen (natural or legal person) of the Union may apply to the Ombudsman who in return shall examine such complaints and report on them. Operating in accordance with his duties, the Ombudsman shall, conduct inquiries for which he finds grounds,. This is done either on the basis of complaints submitted to him directly or through an MEP or on his own initiative , except in cases where the alleged facts are or have been the subject of legal proceedings. Whenever cases of maladministration are established, the Ombudsman shall refer the matter to the concerned office, body, institution or agency, which shall then have a period of three months to get back to him/her with its views. A report following the feedback received shall be forwarded to the European Parliament and the institution, body, office or agency concerned. The person lodging the complaint shall be kept in the loop regarding the outcome of such inquiries.When performing his duties, the Ombudsman shall be act completely independent and he/she shall neither seek nor take instructions from any Government, body, institution, office or entity. Be it gainful or not, the Ombudsman may not, during his term of office, engage in any other occupation. The regulations and general conditions governing the performance of the Ombudsman’s duties are laid down by the European Parliament acting by means of regulations on its own initiative in accordance with a special legislative procedure, after seeking an opinion from the Commission and with the consent of the Council.

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